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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
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        ماذا يجب أن أفعل إذا لم يتم تحديث معلومات تتبع طلبي؟
        Mar 19, 2021 · Yunfeng Gao

        هذا يعني أن معلومات التتبع لم يتم تحديثها في نظام التتبع عبر الإنترنت في الوقت المناسب، على الرغم من أن حالة الطلب الفعلية قد تم تحديثها بالفعل. يرجى المحاولة مرة أخرى لاحقًا لمعرفة ما إذا كانت المعلومات قد تم تحديثها. إذا لم يكن هناك أي تحرك خلال أسبوع، فلا تتردد في الاتصال بخدمة العملاء لدينا عبر الدردشة المباشرة أو عن طريق تقديم تذكرة دعم للمساعدة.

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